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Prescott discontinued the chat session without resolution.<br /> <br /> Prescott has entered the session.<br /> Maary: I want to transfer minutes from one phone to another<br /> Prescott: Hi Maary. Thank you for visiting TracFone Wireless.<br /> Maary: Hello<br /> Prescott: Unfortunately, we cannot transfer the minutes alone.<br /> Maary: What do you mean?<br /> Prescott: We can transfer the minutes from one phone to another along with the phone number.<br /> Maary: Yes, that's what I want. I purchased a new phone and I want to transfer the minutes from the old phone to minutes on the new phone. The new phone number is what I want to keep.<br /> Prescott: One moment please...<br /> Maary: OK<br /> Prescott: One moment please...<br /> Prescott: Alright.<br /> Maary: OK<br /> Prescott: May I have your phone number?<br /> Maary: Which one? Old or new?<br /> Prescott: I am referring to the phone number that you want to transfer over.<br /> Maary: I want to transfer minutes from Serial Number 354 082 052 543 071 to Serial Number 013 643 003 923 614<br /> Prescott: One moment please...<br /> Prescott: In order for me to further assist you, I will need to verify some information on your account.<br /> Prescott: Do you have your old phone with you?<br /> Maary: yes<br /> Prescott: Can you still receive text messages on your old phone?<br /> Maary: I don't know. It doesn't have minutes.<br /> Prescott: I see.<br /> Maary: I'm sorry. Yes, the old phone has minutes! I should be able to receive text messages.<br /> Maary: I am looking at the old phone now. I am not receving a signal. I am in New Hampshire and cell reception is iffy.<br /> Prescott: I have sent a security code in your old phone. Please provide it to me.<br /> Maary: Is it 90379?<br /> Prescott: Yes. Thank you.<br /> Prescott: Please verify one of the items listed below:<br /> <br /> Activation ZIP code<br /> Date of birth<br /> Month/year of initial activation<br /> Other phone numbers on the account<br /> Last four digits of credit card on the account<br /> Last redemption/Reup date <br /> Last redemption/Reup total amount paid<br /> Enrollment ID<br /> Maary: 03257<br /> Maary: zip code<br /> Prescott: One moment please...<br /> Maary: ok<br /> Prescott: One moment please...<br /> Maary: ok<br /> Prescott: One moment please...<br /> Prescott: Please bear with me.<br /> Maary: ok<br /> Prescott: One moment please...<br /> Maary: ok<br /> Prescott: One moment please...<br /> Maary: ok<br /> Prescott: What is your new SIM card number?<br /> Maary: What does that mean?<br /> Prescott: I need to have the SIM card number of your new phone.<br /> Maary: What is a SIM?<br /> Prescott: One moment please...<br /> Maary: I've had a trac fone for over ten years. I've done this before several times.<br /> Prescott: One moment please...<br /> Maary: In the past I have done this over the phone, but I no longer have access to a landline.<br /> Prescott: One moment please...<br /> Prescott: I understand.<br /> Prescott: A Subscriber Identity Module (SIM) is a card commonly used in a GSM phone. The card holds a microchip that stores information and encrypts voice and data transmissions, making it close to impossible to listen in on calls. The SIM card also stores data that identifies the caller to the network service provider.<br /> Maary: Where do I find this?<br /> Maary: Where is the SIM number located that you want me to give you?<br /> Maary: Are you trying to service more than one customer at a time?<br /> Prescott: You can locate that in your new phone. It should be underneath the battery.<br /> Prescott: Yes, we are catering two customers at the same time.<br /> Prescott has exited the session.<br /> You are the only user left in the session.<br /> Chat Entry<br /> <br /> 4:25 P. M. 11/1/14


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