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Original Comment Hotels.com Web site sucks in my book. The reason I say this is because my family & I booked a 1 night stay at Hyatt Place Lake Mary, FL. Due to a flight delay with our Allegiant Airlines flight we contacted Hotels.com to change our reservation to 2 days later. I was told by Hotels.com to call the front desk of the hotEl to confirm the change, which I did. We arrived in the early evening & went to the front desk where we were told that our reservation was canceled. I asked to speak to the manager who told me she had a another room which she would charge me full price for. I told her I already paid for the room & didn't have extra money to pay for it twice since I still had to pay for my rental car & parking. She refused to give us a room even though it was there fault for cancelling it error & paid for. I then contacted Hotels.com Hyatt.com corporate phone number & both refused to do anything for my family & I. We ended up having to sleep in our car in Hyatt Places parking lot. At around 11PM my 8 year old son had to go to the bathroom so we went to the lobby. The front door was locked, so I knocked on the door. I told the guy at the front desk the my son needed to use the restroom. He refused to let us in & instead called the police on us. The police told us that there was nothing they could do since the hotel just sold out. I then tried to write an honest review about how Hotels.com left us stranded with no room & post it on Hotels.com. They have refused to post a negative review about themselves. So the Hotels.com commercial with Captain Obvious which says that they have honest reviews is a lie because they only post one's that sing their praises. Do trust this Web site with your business because when you need help with your reservation they will leave you stranded.

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