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Original Comment I am a working Musician. I have been an Onstar subcriber since 2000. I rely on Onstar to get me to wherever I have to perform directly, &amp; without delay. <br /> <br /> Recenty however, Onstar has gotten me LOST more than I have gotten to desired location!! <br /> <br /> On October 30th, I was hired to perform in Staten Island N.Y.for a job that started at 8PM. I left my home at 6PM, punched Onstar, got the route which told me I was approximately 55 minutes away from the location.<br /> <br /> As I got started on the Onstar route, I hit terrible traffic, so I once again hit the Onstar button &amp; asked for for an alternete route.<br /> <br /> They sent me south to the George Washington Bridge, OK, to route 1&amp;9--strange. However, trusting Onstar, I followed the route which is a truck route going south through an entirely industrial area. <br /> <br /> Came to the end of the 1&amp;9- beared left as told to do so &amp; wound up by the Holland Tunnel going bact to New York!!!!!<br /> <br /> Shoched, I immediately pressed the Onstar button, &amp; was told to go through the Holland Tunnel, over the Manhattan Bridge to Flatbush Ave to which I interupted the woman &amp; told her I had to get to Staten Island, not Brooklyn!<br /> <br /> Schocked, I stopped the car, looked around, made a right turn, another right turn, &amp; proceeded to get back to route 1&amp;9 where I saw a sign for the New Jersey Turnpike.<br /> <br /> I immediately hit the Onstar Button, demanded a Supervisor, explained my situation &amp; she was able to get the proper directions to where I had to go.<br /> <br /> Well I finally got to my destination, however I arrived at 8:15 PM--15 minutes late for my job &amp; was sent home.<br /> <br /> I lost $350.00, plus gas, &amp; tolls for the evening.<br /> <br /> Once again, I left my home at 6PM, &amp; arrived at 8:15PM--two hours &amp; 15 minutes for the trip!<br /> <br /> However, it only took me about 50 minutes to get home!!!!<br /> <br /> Called Onstar the following day Friday Oct. 31,, &amp; NEVER got a call back until I called Mon, Tues , &amp; finally got to speak to someone on Wed, afer being told the called me &amp; got no answer. Strange because I never left the house! Liars!!<br /> <br /> Well after speaking with the &quot;Offline Team&quot; they felt that 3 months of free Onstar should suffice for their wrongdoing.<br /> <br /> I asked to speak with Mr. Terry Inch, or Mary Chan.<br /> <br /> Guess what folks--cannot speak to them or E-Mail them personally.<br /> <br /> I was also suddenly informed to read thee &quot;Terms &amp; Conditions&quot; of Onstar where they suggest that the routes given by them are not 100% correct. Therefore, they can get you lost, &amp; NOT be responsible for it! For this I have paid $300.00 a year for the past 14 years for a total of $4200.00!<br /> <br /> For that kind of money, I could have gone on a nice Cruise or something where I would not have had to rely on Onstar!<br /> <br /> Anyone who had any contact for either Mary Chan, or Terry Inch, I would appreciate receiving it. I can be reached at <br /> The &quot;Offline Team&quot; is just full of &quot;I'm Sorries&quot; &amp; took absolutely NO RESPONSIBILITY for my misfortune other than refer me to the &quot;Terms &amp; Condidions&quot;.<br /> <br /> SHAME ON THEM &amp; SHAME ON ONSTAR!!!!

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