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Original Comment I am very dissapointed in the service at the Lenscrafters at the Shadow Lake store in Omaha Nebraska. First I went in and ordered both regular glasses and sunglasses. When they called me a couple weeks later to come get them they had only ordered the regular glasses. I waited another month to receive the Sunglasses. Then I purchased the protection plan on both pairs under the assumption that whether or not i needed another pair within a year i could purchase the exact glasses for a co payment of $25 each but was not under the impression I HAD to return the current glasses. Where I take part of the blame on that is that I should have read the agreement in full rather than take the employees word for it. I did order the new glasses on the other hand and when I got the call that they were in the regular glasses were the wrong frames. So I had to wait again which I am still waiting and it's been over two weeks and no word. The final straw was I was at the gym and someone accidentally picked up my glasses and took them. I had no idea if I would get them back and no other pair to fall back on that would work so I was wearing glasses and could barely see to even drive. I called and taked to Meridith (the manager) to see if she could put a rush on my glasses that they had ordered wrong to begin with and she was very rude but said she would call and see but it probably wasn't going to happen. She said she would call first thing the next morning and let me know. Well i STILL have no gotten a return phone call to see if those glasses could be rushed. The good news is i did get my glasses back but the point is the Customer Service i have received was unacceptable and I will NEVER go back to that store again. I would like to think that it was just the people they have working there and not Lenscrafters themselves as I think the quality of my glasses is good. Not sure what i will do next year when i am due for new glasses but i can tell you i won't be going to the Shadow Lake store in Omaha Nebraksa. It's really sad!!!

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