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Original Comment A very weak support network. Since agents use the same email address, it's more than likely a completely different agent may receive a correspondence meant for your first line of communication. Basically, my response has left me unable to use the services of Uber since when they placed a credit on my account, it's showing as a past due charge with Paypal, so it won't even allow me to pay it to use Uber if I wanted. Poor communication as well. I was charged by a driver $5 for a pickup she alleged, however the time she charged me, she also sent me a text indicating she was lost. I received an apology and 'credit', and then, after indicating the credit issue, was told that I was late and was provided the policy. The customer isn't always right, however, don't accuse us of being liars! Big turn off.

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