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Original Comment So Poulan has adopted the Customer 'care less' Service. Called today to discuss an issue with my year and a half old 4218avx chain saw with average hours of use. Couldn't believe the level of disinterest and lack of assistance offered by the rep. <br /> My fault completely for not having my Lowes receipt but basically without that Poulan will not help me at all. To the point the woman became a bit rude. So I guess they don't stand behind their product at all and I am not going to chase chain brake parts and spend money on this product. When the saw ran it did OK, not great, but the brake assembly basically melted and the metal parts were shaved down so obviously something is amiss. I'm sure I will just end up throwing this thing out and buying a better brand saw. One thing for sure is I will never buy Poulan again. I have sent a letter to the Charlotte location but after my phone experience and reading other posts I don't expect any results, sadly.

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