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Original Comment I have been a customer, for both business and personal travel with all of your car rental companies (Hertz, Thrifty, Dollar, FireFly) for over 25 years and am shocked by the growing number of deceptive tactics you now use for profit. My last two experiences renting from you is that you are attempting to engage innocent powerless customers in deceptive and unfair business practices with their insurance and credit card companies. <br /> <br /> After I returned my rental car to Dollar at DIA the check-in attendant ran after me claiming me that there was damage to the front bumper and that I needed to fill out a report. I asked to see the damage but the car had already been moved. I told her it was impossible that I was responsible for any damage as the car had been parked 99% of the time in a driveway at my Denver destination. I drove 107 miles, 85 of which was to and from the airport. She informed me that she would have to submit an Incident Report, which I refused to sign. I then went in to speak with the agent at the counter who told me &quot;when you decline LDW coverage this can happen so you should always elect to take it&quot;. He also informed me that my CC Company might cover the damage charges. <br /> <br /> Naturally, I am disputing these Damage Charges as a deceptive and unfair business practice. It appears i was targeted because I declined LDW (which is my Corporate Travel Department policy) and that the damage had not been noted on the prior check in.<br /> <br /> I contacted your Claims department at 1-866-343-6138 after receiving the letter demanding payment from my insurance /credit card companies as soon as possible. Then I was told to call 1-866-343-6138 to request documentation that included the time-stamped photos and receipts showing damage to the car the day I returned it, the check-in receipt from the previous renter (as proof that they did not cause the damage), and the repair receipts documenting the vehicle make, year and license plate. When I requested these I was told that these items are not available to me and that there was nothing I could do but pay the claim which I find to be quite alarming. <br /> <br /> Is this proof that Dollar is targeting innocent loyal customers like myself and charging them with unsubstantiated damage claims using a 3rd party Claim Collections company that earns a fee if they collect? Is this a racket designed to force you into purchasing the highly lucrative optional insurance coverage that is aggressively pushed on you nat the counter? We all know the answer to these questions. I am requesting that this frivolous claim be dropped or I will have to appeal take my case to a higher authority.

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