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Original Comment We recently stayed at the best western plus new england in berlin CT. We stayed as a group with a lot of children. The smell of POT in the hotel was horrible. so bad we had to stay down in the lobby with the kids until late becuase the smell was so bad. The hotel has to remove 11 people from the hotel that night after they broke up a party. they have an indoor pool but the chemicals were so bad the kids were chemical burned from the pool and there was never clean towels by the pool. The smell in the pool room was so overwhelming when the kids quicky got out of the pool we had to prop the door open with a door stopper so the kids could drip dry off a bit before walking anywhere since there was no towels. A member of the hotel staff came by and kicked the door shut mad becuase we had it propped open and it was making the whole lobby smell like pool chemicals. When the kids tried to leave the pool room the door was stuck shut. The kids skin was rashed and red everywhere from the pool. The kids did get a little noisey and the lady at the desk did come over to us and ask if the kids could be a little quiter which was no problem all the parents were still sitting in the hotel breakfast area since the smell in the rooms was still bad. When I returned home the hotel we filed complaints about the smell and the pool. I received a call from the assistant manager of the hotel to tell me the kids in my group had broked the chair in the front lobby and that he was charging my card 500.00. I was shcoked and even knew which chair he was referring to since when we arrived one of the parents sat in this chair to wait for us and we had to physically help her out of it since she sunk so low into the chair. In addition I informed the manager that some of our parents were sitting in the chair at check out waiting for the group and reported the same sinking in so the chair was broke when we arrived. He said too bad i charged your card anyway since you booked the block of rooms, which I never signed anything agreeing to be responsible for the whole group. I explained to him that the money was being removed from my checking account not a credit card he said oh well I alreay have it. I called corp office back to let them know and they are unwilling to do anything to assist me with either the pool issue or this. They gave me 5000 points on a best western rewards card for the pot smell big deal you cant even get anything until you reach 6000. I will NEVER stay at any best western ever again! No one I know will ever stay and no one in the group or anyone they know will ever stay again. Not even their corp office will assist!! This is stealing.

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