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Original Comment Very disappointed in company's willingness to fix an overbilling problem caused by a series of errors by the company. (We ordered 2 phones/2 lines rolled over from a different carrier) and just learned that we have been charged for a third line we never knew anything about. A series of lengthy calls, including one to AARP got us first a 3 month credit, then a 6 month one finally an 8 month credit...for 27 months of charges! Was advised by CC that that was according to "company policy" and that we were at fault for not finding the error earlier! They advertise they have simple plans with simple billing especially for seniors, but certainly don't make the bills easy to find online let alone understand! And then, even though they admist this was their fault, they won't make it good!

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