Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment My wife and I stayed at your Sandusky, OH location, 7-2-2015 and were very disappointed with the hotel and personnel. We have contacted 800-Days Inn 4 times since visit with little or no response. I am put on hold 15-25 minutes before a customer service rep picks up, am promised assistance, and am continually put off. I hung up 7-13 after being placed on hold 25 min. Basically the location the room had a horrendous floral smell that eminated from the bedding. I mentioned to desk clerk 1/2 hour after checking in about the smells, not offered another room, and told to run the air conditioning to circulate the air. Since the room was prepaid using the Wyndham site I didn't have much choice to go somewhere else which I would have done. My wife has asthma and experienced medical challenges which she needed to take additional medication for. I needed to sleep in my car as I could handle the smells. Neither of us were able to sleep. The desk clerk in the morning saw me exiting my car, pillow in hand. I advised the clerk neither of enjoyed the visit, received a shallow apology for the inconvenience with no consideration on the bill. Since then the hotel manager emailed an apology with a 10% credit on our credit card which was more of an insult than a opportunity to rectify an unfortunate visit. I was offered no explanation from anyone as to if a housekeeper used too much cleaner, the vendor has a bad product, or if this is isolated. We've stayed at this location before with no challenges and not sure why the issues, lack of interest, and the poor customer service by leaving clients on the phone 15+ minutes. I don't know whether I should trust Days Inn on my next trip to provide the bare minimum of a clean bed hotel and satisfactory customer service. I have given up trying to contact Days Inn through your customer service number and would like a direct contct and a direct phone number if I am unable to answer. I will not be left on hold again as a way to disuade talking with a customer. Thank you.

Feedback

Your Name

Your Email

Verification