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Original Comment First off a contractor is not an employee. They have a right to decline a call if they wish not to do so. You're so called dispatching system sucks. It will not let you answer a call without coming to a complete stop. Kind of hard to do going down the interstate at 70 mph. Then there is an Accept, Details, Delete Button. Where's the don't accept button? That's forcing a call on a Contractor. I am not an employee. Second there is some days I sit around for a call and don't get one cause it's slow. My employer will not give me work while I am on call for AAA. Then when I get something to do non AAA and you send me a call and I don't accept it you call my employer crying that I am not accepting calls. So when I am not hooked I am not making any money. Dispatchers are always changing status on my tablet when I am IV NA NC to OV. A dispatcher has no right to change a status at no time for any reason. I am allowed to take breaks and lunch when I see to do so. If I am in NA for 30 mins. There is no reason for a dispatcher to change it. Call information is 75% wrong because call takers rush members off the phone to get the time call down and call number up. No one at any time should change a call to another truck once the call is been accepted. Many times I have accepted a call and get OL (ON Location) and the call was taken away for a P2. I understand a P2 is very important. But once again going over 3 mph the tablet locks out until you come to a complete stop. By the way it's against the law to answer a cell phone or and other device if you are a driver of a moving auto. Why do you have area reps? They NEVER EVER return contractors calls. The ONLY time the call is to complain about ETA or not accepting calls. Your device has a GPS on them. AVL knows where I am at. So why is your dispatchers sending messages about update eta? At no time for any reason none what no driver should have any calls stacked on them. Why? Because AVL or dispatchers never know what's going to happen on the current call. Longer load time Problems because member did not give full details of call. Change of tow destination. Yes happens more than you all think. Then you have to call dispatch and argue with them about the eta is going ng to be longer or the next call is going to be too far away. But of course that's your good old AVL. So they say. Yes out of town calls are good. But why can't a fleet truck go out of town. Oh yea that's right you pay them hourly unlike a contractor. you don't want to pay an employee hourly to drive 100 miles when you can get a contractor to do it for free ( The return trip to the area ) Holidays your reps want contractors on call but no extra pay or no calls at all that day because you're paying employees time and 1/2. I have been towing as a contractor for 7 years for my company and for your AAA for about 3 Years. Well it's going to stop soon. Very soon. If I don't see changes on the tablet , dispatches changing status on tablets and more less bullcrap with calls and the good old " AVL " and better work environment. All my call sheets dates hours miles screen shots of nasty messages and voicemails from your EMPLOYEES and TABLET will be going to the LABOR LAW ENFORMANCE OF THE STATE. HOPE TO SEE CHANGES SOON BECAUSE I WILL BE AROUND FOR A LONG TIME TO COME. WITH OR WITHOUT AAA. BTW LOCTATION IS NOT CORRECT

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