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Original Comment am now receiving my Second REFURBISHED WF 3640. I purchased a new one last fall as it was top rated for my needs as a self employed professional. Within 3 months, I needed to contact tech support. They do not understand my questions and answers and make you go through 1/2 worth of bogus tech support before finally agreeing it is a HARDWARE issue and will replace your NEW product with a REFURBISHED product. However, they MUST place a hold on your credit card that will remain til 72 hours after they receive your product in return!<br /> Well, that REFURBISHED AIO just died. And again 1/2 hr on the phone with bogus tech support who asked me the same question many times, and 3 times asked me my phone number for my information. At that point I insisted on a supervisor, who in 3 minutes did confirm my account and that I would be sent another REFURBISHED AIO! Same process, with a hold on my account.<br /> This is outrageous. No other tech has EVER placed a hold on my credit card as such, and I've had it with REFURBISHED. Sometimes refurbished is actually better than new. Not in Epson's case.

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