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Original Comment Purchased a Poulan Pro PP325 17-inch weed trimmer on July 8th. delivered on July 10th. I could not get it started. Called Pulan service and followed their instructions (basically reading the owners manual to me) and still nothing. Changed plug and that did not help. Called again and they gave me the name of a service dealer. Dropped it of on July 14th. After two weeks I checked and they say it is an issue with the carb and they submitted the paperwork. Call Poulan customer service who says they will check into and get back to me. They never did. I called again and went around and around with them and they finally tell me the service dealer must not have followed the proper protocol. Checked back with the service dealer who said they have done everything. Called Poulan customer service again and was given the same story. Asked to talk to a supervisor and was sent to voice mail. Called the next day and they gave me a ticket number and said they would expedite my call giving it high priority and transferred me. Talked to this group and am now told they will not cover it because it is a stale fuel problem (after two more return calls to get some answers). I have multiple weed trimmers, blowers, and chain saw, some of which are Poulan products, that are all working using the same fuel I put into this trimmer. At most, that fuel may have been 30 days old. So - I spent $170 on a new weed trimmer that NEVER STARTED. The dealer said they can put in a new carburetor for $60 plus the part. Great. Is this how Poulan backs up their products?

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