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Original Comment In May 2015 I contacted your company to have my father's, JB Payne, cell phone disconnected; he is 85 years old and suffered a stroke three (3) years ago. I explained to your customer services that I did not know the phone number and we have not been able to locate the phone. Your records should indicate that the phone has not been used and the contract has expired. I was given; an appointment time to visit your Union Ave Store, to pay the current charges and provided the store with a copy of the Power of Attorney to support I had the authority to disconnect the phone. I complied with the request. After contacting your customer services repetitively for the past three months, the phone bill continues to come to my father's house with a balance that I refused to pay.<br /> <br /> Please disconnect the phone and discontinue the monthly invoicing. My father is not able to clearly read the numbers on the phone key pad and lacks motor skills to operate the phone; MY GOD the man had a stroke! I am contacting you out of desperation because the employees you have hired have not demonstrated the ability to stop the billing.

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