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Original Comment BUYER BEWARE!!!!! THEY SELL LEMONS! THEIR SERVICE DEPARTMENT NEEDS A THOROUGH SAFETY AUDIT! THEY EITHER DO NOT DO THE 150-POINT CERTIFIED PRE-OWNED INSPECTIONS, OR THEY FORGE THE DOCUMENTS WHICH STATES THAT THEY HAVE!!!! In November 2014, I found an ebay ad for a 2009 TL SH, Certified Pre-Owned. The car looked good in pictures. I drove 2.5 hours to East Brunswick to test drive the car. Upon arriving at the dealership, I test drove the car with the salesman, John. He offered me an insulting trade quote of about $4,000 less than what my car was worth. I purchased a 3rd party warranty, up to 100,000 miles. Make sure that you read over their contract! They have permanently worked into the sales agreement, a $95 "DEALER WASH AND DETAIL" section. I told the salesman that I would rather do the detail myself, as I would NEVER pay a dealer to "clean" a car for me at that rate. Also, they did not fill my car with fuel, but left it at a 1/2 tank!! I have NEVER purchased a car that wasn't full of gas! As I drove the car home, I noticed that the front passenger side speaker was blown. On Day 2 of owning the car, I noticed a rattling noise coming from underneath the car, which sounded like it came from the exhaust. On Day 4, I reported the noise to the salesman, John. In January 2015, the speaker was fixed under warranty by the dealer near me. In February 2015, I brought the car into the dealer near me for a check engine light, the rattle noise, and an oil change. The dealer said that there was a low oil level, but they did not know why the vehicle was losing oil, and they wanted to do an oil consumption test. I notified the General Manager, Scott, of Open Road Acura East Brunswick of all these issues, and we kept contact of all issues. From the start, he wanted me to bring the vehicle down to NJ in order for Open Road Acura Service dept. to do the repairs. I told Scott that I was not happy with all of the issues with the vehicle that I bought from them, and I found it hard to believe that a Certified Pre-Owned inspection had been done by his dealership. He told me that "mistakes happen. We are human, right?". It is completely unacceptable for a dealership to overlook the areas that are a part of the 150-point CPO inspection!! In March 2015, after not getting any help from the dealer near me to fix my car, I agreed to have Open Road Acura repair my car. I traveled 2.5 hours, 100 miles one-way, and paid $20 in tolls to get there. A few days later, Service Manager Jonnathan told me that they had fixed the rattling noise in my car. He said that the Tech found the rattle noise coming from the catalytic converter heat shield being rusted. The tech "re-clamped" the cat heat shield and (allegedly) performed a complimentary multi-point inspection. The day after I picked the vehicle up, I heard the catalytic converter noise, once again. I recorded a video of the noise and sent it to Scott. Scott wanted me to come back to the dealership ONCE AGAIN, in order for them to fix it. **Also, they NEVER mentioned anything about the oil level being low**, but they did top off all fluids (allegedly). I refused to make the long drive out to them again and told him that I should have the vehicle repaired at MY convenience, at the Acura dealer that I chose. He agreed to pick up any out-of-pocket costs from the Acura dealer. In April 2015, I brought my car to the Acura dealer near me for the final attempt to have it repaired. They confirmed the rattle noise coming from the lower heat shields needed to be replaced. After they said the car was ready, I picked up the car, took it for a drive and STILL found the rattle noise!! **AGAIN, this dealer didn't mention the low oil level** After not having my vehicle fixed, I notified Open Road GM, Scott. He wanted me to bring the car back to their dealer. I brought my car to my personal ASE certified mechanic. He found an oil leak from the oil pressure switch, the rattle noise, and a broken catalytic hanger. In June 2015, after calling the Open Road corporate officers in order to resolve this issue, Open Road General Manager, Scott, and Service Manager Jonnathan, called me in order to pick up my vehicle and attempt to repair it. When Open Road Acura service department had my car, Jonnathan told me that the noise was actually coming from the engine valves (which is #22 *Engine noise {cold / hot & high / low speeds}, and #59 *Engine valve noise* of Acura's CPO inspection list), which was caused from built-up carbon in the engine. After THREE (3) times of the dealership valet picking up and returning my vehicle, and of me sending videos of the engine noise still present, Jonnathan emailed me saying that "At this time, we feel that the car is running as it should, at this time". The car has had several issues since I've purchased the vehicle. The Open Road Acura of East Brunswick General Manager called my place of employment and spoke to my supervisor stating that they would "go to the local authorities if he (I) doesn't remove the negative comments on social media. Their management was merely upset about the fact that I exposed their dishonest ratings about themselves to the public, through social media. Their staff rates themselves with 5-star ratings, and refers to themselves in the third-person. I also reached out to the President of Open Road Executive Office recently, and he offered to buy my vehicle back (deducting mileage used from the value of the car). Here we are, a week later, and he has not returned any response to 2 emails or a text message, asking him to please update me on the status of coming to an agreement for Open Road to buy this broken vehicle back. I do not feel safe in this vehicle. Any customer that seeks to purchase a Certified Pre-Owned from any dealer, expects a reliable, safe, good vehicle. All I wished for is my vehicle to be 100% in quality. I paid good money for this car, and I expected a good car in return. I feel that I purchased a lemon from Open Road Acura, I feel cheated, and I don't feel that the service department did everything possible to fix, or have the integrity to repair this vehicle to the fullest of their ability. **Pay attention to their Google reviews** The Open Road staff rate themselves 5 stars with bogus reviews!! The bottom line is: Open Road Acura of East Brunswick sold me a Certified Pre-Owned vehicle which should have NOT had any issues before they sold it. The 150-point inspection should not have had ANY discrepancies, but it does. They sold me a broken car, and got their money, and they are satisfied. I'm still driving a broken car that I'm making payments (WITH INTEREST) on. They are claiming "Our mechanics, valet, and managers 'don't hear a noise' ", but there CLEARLY is, and always was a noise present, coming from the engine. This car could catch on fire, or they engine could blow at any given time. Do yourself a favor...avoid ALL "Ryan's Open Road" dealerships at ALL COSTS!!

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