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Original Comment Dear Mr. Carus<br /> <br /> <br /> My wife and I have done business with &quot;Dollar Rent A Car&quot; before when we vacationed in New England and then drove your car to Kansas City. Just a small problem at vehicle turn in several years ago, but that is history, and was solved the next day.<br /> <br /> I see on the internet that you have lots of complaints from customers reviews. This is not a complaint, but a praise of one of your employees that does an awesome job for you. Her name is Sherri and works at the Lihue Airport on the Hawaiian Island of Kauai.<br /> <br /> <br /> <br /> My wife, Son, Daughter-in-Law, and I arrive on Kauai September 13th at Lihue Airport for a two week vacation. My Son and I went to pick up the vehicle I reserved back on Feb 16th under Confirmation #: L5562417.<br /> <br /> <br /> <br /> When we arrive the waiting area was full all the way back to the entrance door. There were five people working the counters. Customers were stress, upset, and restless, but there were 5 employees working the counter so things were moving, but slowly. Now, Sherri was processing customers as fast or faster than the other 4 employees combined. The other 4 were constantly asking each other questions and requesting help. It looked like they did not know what they were doing and likely had very poor training.<br /> <br /> <br /> <br /> Then 3 employees went on break or lunch and the line got much slower. But Sherri processed customers 3 times faster than the other employee that was left. Whom constantly asked another lady for help and assistance. I assume this woman was the manager, but I'm not sure.<br /> <br /> <br /> <br /> When I got to the front of the line I hoped I would be helped by Sherri, and I was. Sherri processed me within 4 minutes and we were out the door. Our vehicle rolled up within a minute or 2 at the most and we drove around and picked up our wives and luggage.<br /> <br /> <br /> <br /> I would strongly suggest that you give Sherri a good raise because you don't want too loose her to another company, as she does the work of several employees. I would also suggest you have her train your other counter employees, and you might consider grooming her to become the manager or a shift supervisor. It took us 1 1/2 hours to get our rental vehicle. Much too long! Would have been longer without Sherri there.<br /> <br /> <br /> <br /> If you would like to contact me, all my contact information is listed above. Thank-you.<br /> <br /> <br /> <br /> <br /> <br /> Gary H. Price<br /> <br /> <br /> <br /> Please note that a hard copy of this is going in the USPS with return receipt.

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