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Original Comment I have been with USAA for over 15 years and have not had a problem until now. I had a joint checking account and have since requested to USAA to have the individual from the account. Filled out all the paperwork that was required. Although USAA claim that the account is no longer joint, they have been unsuccessful in completely removing the individual from the account. I know this because as of date the person continues to receive daily alerts via text concerning my bank account. They receive text alerts on how much money is in my account to balances to how much money is spent from the account on a daily basis. I have been getting the run around for over 3 months with USAA reps that clearly seems that they have no clue on what they are doing. I have been calling regularly and every time I speak with someone different that conveys to me that he/she has fixed the problem and it is no more. Has anyone ever run into this kind of problem and was it ever fixed? I am not sure, but I think what is happening with my account is illegal to be sending daily information to someone that is no longer on an account. I am thinking about seeking legal counsel in how to rectify this matter.

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