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Original Comment Very sour experience at the Miami International Airport location at 3900 N.W. 25th Street. My wife and I checked in at the counter and was attended by the Dollar counter representative, Mary Padilla. After a long flight with delays, all that we wanted to do was get into a vehicle and travel to Mount Sinai Medical Center, in order to check on my patient who had suffered a stroke. Ms. Padilla, did not guarantee that we would be able to have a vehicle available, albeit, our reservation. I had supplied Ms. Padilla with my reservation number. However, Ms. Padilla told us that she had other customers that were of more importance than us, just because those customers were there before us. I found out through talking with one of those customers, that they were walk-ins and not reservation customers. One of the customers tinformed me that Ms. Padilla could make it possible for us to have a vehicle, only if I would take care of Ms. Padilla, by means of a gratuity. I approached Ms. Padilla on this subject, and then she became very agressive with not only myself, but with my wife as well. I asked for a complaint to be made with the manager. Her response to us was that she is the general manager and that I would have to adhere to her and the Dollar organizations rules. She advised us to step aside and that she needed to take care of the walk-in customer, who I and my wife witnessed hand some cash payment going into Ms. Padillas' person, and definitely was not intended for Dollar Rent A Car. The customer who did this transaction, turn around towards me and advised me that "that is the way that they do things in Miami." Ms Padilla looked at us with a very unfriendly look. This brought to our minds, that corruption plays a very important part of the airport environment in Miami, and that part of this problem is Dollar Rent a Cars' employee: MS. MARY PADILLA. My wife and I decided to inquire elswhere, where we found an organization that made us feel welcomed. Thanks to E.Z. Car Rentals, we were able to arrive at Mount Sinai prior to my patient passing away. It is a shame that in a nation as great as we are, that we have to put up with negative third-world attitudes. As a Dollar customer, and after our experience with this Dollar employee, MARY PADILLA, I no longer consider myself a regular Dollar customer, but a former one, and I will advise all of our friends and family, to be weary of individuals, such as her. My advise......When in Miami, Florida......"BEWARE!"

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