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Original Comment We are going to take this up with the BBB and share our experience all over social media. My husband and stepdaughter arrived this morning to Puerto Rico and waited 45 minutes along w/another family for Dollar to pick them up. Calls placed resulted in no one answering. Both my family and the other family "walked" in the dark and with personal items in tow from the airport to Dollar. Upon arriving, a security guard was asleep and the woman who was working was asleep in her car stating it was too cold for her to work inside. When my angry husband asked her why no one was answering the phone, without an apology or greeting them, she picked up the phone and waived it in the air in front of his face saying the phone didn't ring. Dollar has mistreated our dollars spent on the service we were expecting as frequent customers. We want a representative to call us immediately and we would like our service discounted and refunded due to the dangers of our family walking to a place which couldn't offer empathy or an apology.

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