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Original Comment I have been a Tracphone user for several years, having 4 phones on Family Value Plan. The phones are for my daughter who has a special needs child. She leave work at midnight traveling a little used road. It is imperative that she have a functioning phone. The second phone being used by a disable senior citizen. The third by a preteen for emergency. The fourth phone is unable to be added to family value plan. It is now been SIX months that have had problems with family value plan. I have used more than 600 minutes, 7 tickets and promises from tech services, that the problem would be resolved within 24 hours. All phones would be consolidated on Family Value Plan and minutes added, used minutes to restored the problem resolved. We continue to be billed for minutes from family value plan and not receiving minutes. When I call I am told there is a code error. I have been told by <br /> Tech Services to wait a month and call back on the except billing date of Family Value Plan, which I have done with no results. My average time on phone with Tech, Services is usually greater than 1 hr. I have found the customer service workers, supervisors to not be helpful and some had little understanding of the English language. Hopefully this post will prompt a phone call or e mail that will resolve the problem.

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