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Original Comment First - Nordictrack customer service sucks! As a Group VP for a billion dollar company I will say your customer support is just terrible. I have sent email to contact us and sat on the phone for 3 times - 30 min each and never reached a human being.<br /> <br /> My experience<br /> - Machine supposed to be delivered on 2/5 between 5-8pm<br /> - Delivery guy calls at 7:50 and says he's 30 min away<br /> - They arrive approx 8:15 and begin to set up<br /> - Turn machine on and the incline, fan and speed increments do not work<br /> - They call their boss and will send a tech out<br /> - I play around with the machine and download the latest firmware when I connect to wifi<br /> - I reboot the computer and now it is working better<br /> <br /> These guys had zero clue how to operate the machine or do ANY basic trouble shooting. They couldn't even figure out how to demonstrate the functions on the computer for me. This was by far any &quot;White Glove Service&quot;<br /> <br /> Now my latest fiasco - I have been trying to reach somebody to assist me with the Platform Cushion feature. I have the manual from online as the manual that came with the machine doesn't mention the platform cushion anywhere. The manual online it shows to slide it from front to back for the cushion. Do I have an older version of a machine without this feature or what am I missing? Unfortunately, I am unable to locate the platform cushion on the machine. I am mechanically inclined and this is throwing me for a loop. <br /> <br /> I am beyond frustrated

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