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Hello,<br /> <br /> I purchased a Trac Fone and TracFone airtime minutes and a phone case from Target. <br /> <br /> The Trac Fone would not work. I was fedex a new SIM card. The phone would still<br /> not work. Trac Fone told me I could return the phone to the store and they would<br /> refund my air minutes used when the phone was registered but would have to<br /> transfer my call yet again, 4th transfer. <br /> <br /> At that point in time I had been on the phone for over way over an hour - my 4th call<br /> trying to get the phone to work and it was past 10 PM. <br /> <br /> So the CSR gave me a number to call the next day to have my refund processed. <br /> <br /> So now Target is saying no problem with returning the phone but they cannot refund<br /> the air time minutes as I scratched off &amp; used the pin number when I called to<br /> register the phone. I told Target no problem that Trac Fone would refund the minutes. <br /> <br /> So today I called Trac Fone &amp; spoke with the Manager of Refunds Dept and she<br /> apologized that the CSR was mistaken, said Trac Fone cannot refund my minutes as<br /> they were purchased from Target. <br /> <br /> Firstly, Trac Fone has on record the airtime pin number on record cause it was used<br /> at the same time the original SIM card number was used. Trac Fone knows I cannot<br /> get the minutes paid for from the store but because I did not purchase them from Trac Fone<br /> I am out $39.99.<br /> <br /> There needs to be something in place to fix this. TracFone knows they used the airtime pin<br /> number but cannot refund me and Target sees a scratched off card w/an air time pin number<br /> that cannot be used and will not refund me.<br /> <br /> If I had not purchased a &quot;defective Trac Fone phone&quot; this whole situation would not be occurring.<br /> <br /> So how am I to get back my $39.99?<br /> <br /> I will continue to email and call the corporate offices until somebody realizes that this is ridiculous. <br /> <br /> When I spoke with the Refunds Manager she was happy to Fed Ex me a 3rd SIM card. <br /> <br /> For what - the phone does not work?<br /> <br /> Please reply as to how you can resolve this issue. I currently have 4 family members with Trac Fones<br /> (thus the reason I chose you when purchasing one for my mom) and we will all gladly trade them in<br /> for something else if Trac Fone will not take responsibility for their defective product AND the problem<br /> that has arisen from the purchase of that product.<br /> <br /> I guess my little piddle cell phone purchase may not be worth your head ache however, I feel there is<br /> something in your policy that should be in place for this situation and if not already, make one now.<br /> <br /> If you truly monitor/record the calls you can see I have spend hours on the phone and with online live<br /> chats trying to resolve the issue of activating the card prior to deciding to return the phone. And no -<br /> I do not want to wait for another SIM card - I would like a refund of the &quot;Trac Fone&quot; minutes that I purchased<br /> and if you cannot give me my money, then reinstated the minutes on the card that I purchased so I<br /> can give them to a family member to use.<br /> <br /> NOTE: If you tell me you can reinstate the minutes and they do not work - that is not a resolution. <br /> <br /> Please respond as soon as possible. <br /> <br /> Regards,<br /> <br /> Lydia Woodson<br /> <br /> cell number related to this issue is: 301-752-9527


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