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Original Comment 1and1 made a charge that should have never been charged to my card. I had moved my domains to another registrar the same night my domains were expiring. The new registrar charged me the annual fees for the newly moved domain names. Several days later 1and1 charged me again for the same domain names that I had previously moved to the new registrar. This was in the middle of March 2016. The charge was refunded by 1and1 - however I did file a dispute claim at the time of the charge with my bank to be sure I would get my funds back. Once my bank saw the refund from 1and1 my bank canceled the dispute. It is now May 6, 2016 and 1and1 has locked me out of my account for approximately the last three weeks stating that my bank took the same amount of money (because of the dispute)that 1and1 refunded to me. My bank clearly stated to 1and1 that they never took any funds from them regarding this matter. They will not unlock my account as of this post. This company ridiculous - they are holding my account hostage wanting me to sign a charge back form otherwise will not release my account from being locked. To boot - customer service is horrible and once escalated to level 2 management the level 2 rep wants to argue with me. The level 2 management would not speak with my bank on the phone because the phone call would be recorded - that's weird, 1and1 was recording my phone call at the time. What would 1and1 care if the call is recorded if they are being straight about everything. I asked for proof that the funds had been taken from 1and1's account and to provide some type of evidence. That is one other thing that is not of their policies. They record almost all phone calls - they loop hole is for quality control. What ever happened to go customer service. I will tell you - it went over to godaddy 24/7/365 - their customer service is awesome. 1and1 is going to be of the past at the rate they are going.

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