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Called Corporate office. VERY RUDE lady answers phone and bounces you to customer service before you can even tell her what you want. Website does not even recognize the model of their own vaccum cleaner nor the part number they give you in the owners manual. That makes me really want to go and buy their products now does it not? After screwing around with them for over an hour looking for a stupid dust bag replacement, I finally gave up and found the bags on line and purchased 18 bags for 21.95 to make sure mom never has to go through this again. If this is how they treat paying customers, its no wonder Sears is having to close stores as nobody wants to be humiliated in person or on the freaking phone!


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