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Original Comment I am not happy with Einstein's Bagels! I had a huge VTC planned for 15 people at a large, very important, U.S. Government conference. I called Einstein's a day in advance to order refreshments. I got up at 5 a.m. to get there for a 6:45 a.m. pickup. Turns out, Catering gave me the wrong address. It gave me the address to a kiosk that didn't open until 7:30 a.m. My teleconference started at 7:30 a.m. in Washington, DC. Come to find out, my order was waiting several miles away, almost I Maryland. I raced across town and ran in thinking everything would be ready. The coffee was, but the bagels weren't. The manager told me I had to wait in line with everyone else. Meanwhile, I got a $100 parking ticket! It was a disaster! Almost three weeks later, after complaining to Einstein's, the customer service department STILL hasn't offered me compensation. Just broken promises of calling me back. I want a refund of all my money wasted on believing that this company was providing a service. I should have been in my meeting by 7:30 a.m.; but instead, I was getting a $100 parking ticket at exactly 7:29 a.m. I was in charge of initiating the call with three African countries. Where was I??? Getting a ticket in front of Einstein's Bagels.

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