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Original Comment I unfortunately have consumer cellular. Worse customer service in the world/universe. When you call the automated system always always says they are experiencing higher than normal hold times of at least 15 minutes and you're on hold for no less than 20 min but usually you're on bold from 30 to 48 min. I have been on hold up to an hour. The call back system doesn't work and you get hung up on when asking for a supervisor. Then you're forced to call back again and hold another 28 to 45 minutes. I had gotten a smart phone but refused to use someone else's minutes to get it activated. I had call the company using my son's phone and literally was on hold for over an hour. Using bis minutes. I feel consumer cellular owes me a very large credit or another phone. I have to, with this phone, not only turn it off but take the battery out at least 3 to 4 times a day. That's how often it messes up. Not long ago when I'd make calls the person I called personal or business they couldn't hear me forcing me to remove the battery 4 separate times. Horrible phone, horrible customer service. I expect an answer from someone at the corporate level.

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