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Original Comment Loyalty is one word I would not use to describe AAA. After being a member for 9 years, I stopped renewing my membership due to how unorganized and unprofessional this company is. Summary: Don't be a member, and if you are, don't renew.<br /> <br /> After a flat tire, my wife called for help from AAA and waited for two hours. After no one showed up, she changed the flat tire herself while I was stuck at work. We were billed for it without having any paperwork signed by us for services. This is because the AAA tow truck didn't physically show up. Once we received the bill, we talked to AAA to dispute it. They noticed in their records that we didn't receive services and said they would take it off. This was phone call number four to get ahold of someone with the ability to look at this information. Months later we get a bill from a collection agency for the same amount via AAA. To this day, we are still trying to contact them and get ahold of someone with some authority to do anything to rectify the situation. <br /> <br /> I was a member for many years, having the emergency support we needed, until they flushed the respect I once had for AAA down the toilet with no concern about us, as long-standing members.<br /> <br /> The sheepishness, betrayal, and unprofessional company climate and operations as a whole is why I will never be a member nor endorse their company ever again. Take my word for it, it's not worth the time wasted or the headaches to deal with a company like AAA.<br /> <br /> A word for upper-management, you should uphold your companies vision and mission statement to the fullest of your abilities. Your core values, as seen in my own experiences, are just words on paper and not with actions. It is additionally reflected in your leadership and has spread to your employees. Fix it or change your vision/mission statement to better reflect current leadership. You have to believe in the mission/vision first before anyone else will and from what I have witnessed, there is a exceeding lack of commitment to those values.<br /> <br /> Thanks AAA for not being there when my family needed you. You have made a lasting impression that will never be forgotten.

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