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Original Comment I placed an order last night, about 9 hours ago. I learned this morning that the item had already been ordered by another in our family, so I immediately called DSW to cancel the item. I was told by your customer service representative that she could not cancel the order. I told her that I simply could not use the product, and I would be forced to have my bank refuse payment on the item and/or refuse the item when it arrives. I thought it would be most beneficial for all by calling immediately so that it would save DSW the cost of shipping. She again refused to help me. I then asked to speak to a manager. She put me on hold, but never connected me with the manager, however, and came back and told me that she could put the request in but couldn't guarantee that it wouldn't ship anyway. I asked her to send me an e-mail confirming that information. SHE PROMPTLY HUNG UP ON ME, and then the DSW system would no longer answer my calls. This was an extremely rude experience, and unfortunately for DSW, this was my first and LAST shopping trip with DSW. I will NOT patronize a company that treats their customers so poorly. I ask that you please cancel this order to save us all the hassle of the return and cost of shipping on your part.

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