Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I'm a lover of Chili's. My boyfriend and I visited the Chili's in Carson, CA, this past Wednesday around a little after 8pm. This was my first time visiting this particular Chili's. I had heard good things from others about that particular Chili's. Whether it was from some of my sports fan friends, or after special events my friends went there to celebrate @ Chili's. We walked in the restaurant a very nice amount of tables avail, so they weren't overwhelmed with customers. It looked like it would be a smooth-sailing night. We were seated, and were greeted by a waitress. Her greeting was decent. She had to come back for us to take out order, because we really indecisive due to new items, but we new we had to order in a timely manner, because my boyfriend is a diabetic and it was time for him to eat. He had taken his meds. We placed our order, and just waiting for our food. The waitress brings our food to the table. I look @ my plate, I confirm it's what I ordered. i look @ his plate, a d try to figure why his trio fajitas plate meat looks so burned (the beef). I question him is he going to eat that seriously burned meat. In the mist of his answer I pick-up my corn. I always LOVE the corn @ Chili's. This corn was so COLDDDD. It's like it was taken out of the freezer, and ran under warm water for semi-room temperature, and the rest was freezer cold. I was so mad/dissapointed that a cook didn't catch something that BADDDDD. I requested the waitress to have the manager to come to out table. I watched from afar this manager come across the room with one of the most disgusted looks/what is it. Well when he reached our table his greeting, and attitude matched right up with his facial look, coming across the room. I explained the situation fully about my plate, and my boyfriends plate. His response was &quot;What do you want me to do&quot;? It took everythikng in me to NOTT curse him out. I'm the daughter of a caterer, and party planner of 25 years, and I professionally have done CSR jobs for over 20 plus years. So I know the food business, and CSR, like the back of my hand. The managers name was Andre, and he is the WORSE representation of Chili's, a southern based company. This man needs to be on the bathroom schedule to clean them, and have no public contact. So I respond to him, &quot;We came out for dinner tonight, and we would like some plates that are hot, and able to enjoy. I even asked/suggested he touch my corn he refused to. He proceeds to say nothing. I said aren't you going to compensate us some way. His response&quot;Oh you want a salad, or soup? We ordered soup. We waited almost 15 minutes to get the soup, then it's in these little soups and barely hot. Then prior to putting our food my boyfriend ordered a soda, which he never got. We had become sooooo disgusted with this everything we got up, and left. We really wanted to dine @ Chili's that night, so we drove from the Carson restaurant, to the Torrance Chili's, and please don't foreget my boyfriend is a diabetic and needing to eat. My prayers are some type of discipline is going to be used on that manager Andre. He's beyond a horrible representation for Chili's, and hopefully no one else will have to encounter his tackyness. I believe Garret was the manager over there, and our bubbly waitress.<br /> <br /> Thanking You In Advance, <br /> <br /> Antoinette Johnson

Feedback

Your Name

Your Email

Verification