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Original Comment I purchased a phone in November which was defective. Consumer Cellular had me jump through hoops to correct the problem. It didn't. Had to purchase a new phone so as a senior I'm out over $200. Posted a nasty review on line and contacted AARP to complain. Got a call from the Corporate Office (name given: Andrew) who advised me that one more step was needed to validate the warranty on the defective phone. Advised me to contact the store where I purchased the second phone to ask about return policy. Gave me a PHONY NUMBER to return call to him!! What the hell is going on with this company??? This is the WORST SERVICE I have ever had!

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