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Original Comment We have been Tracfone customers for several years. My frustrating experience began on Feb.14, 2017. I called Tracfone to have my 2 new phones (Samsung Galaxy purchased from HSN) activated and our current phone numbers transferred to our new phones. I provided all the necessary information. The phones were to be activated in 24-48 hours. Never happened. I called back. I was told after 1 1/2 hours of being on hold back and forth that they could not find any record of my husbands phone number. There was a problem and to call back tomorrow. The next day after 1 1/4 hours holding, I was told they made a mistake. When I first called on Feb.14 the person I talked to deactivated my husbands phone number instead of activating it to the new phone. I was told I had to pay for a new sim card and the minutes (well over 2000) would be lost. Called back today and asked to speak to a supervisor. He (James) said he was in charge. I explained what was going on. I guess he didn't want to hear any more and he hung up on me. I keep being told my phone is activated but it is not I can't make or receive calls, etc. I am very, very upset. I have to pay $255.50 for 2 phones I can't use?

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