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Original Comment I just want to say that I've had the most incredibly awful experience in terms of customer service - while trying to purchase one of your products - the non AH-D7200 headphones. I place my order on March 3rd (Order # 19863). 3 weeks later, I inquired about the status of the order, and customer service told me that they had cancelled the order because they could ship to a PO Box. So I asked why they hadn't contacted me to tell me that they needed a physical "ship to address". So I then gave them my physical address to reinstate the order, but heard nothing thereafter. So after several more days, I looked into other sellers of the product - found one - ordered the product and received a shipping confirmation on that same day. Then I called USA Denon, just to check on what had happened to my order with them. When they said they'd have to check on it and get back to me - I told them to simple cancel the order. The following day, in monitoring my bank account, I saw that they had processed a $1,000+ charge against my account (despite my request). So I went on line (April 1st) to see what was showing up on my order status and it said "Track Status". When I clicked on that, it brought up the FedEx tracking site asking me for a tracking number - none of which had/has been provided by us.Denon customer service. So presently, I sit with my banking account debited, I have no tracking number for a product paid for, and I get find anyone from your company who will respond to this penultimate mess.

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