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Original Comment I don't mean to sound rude &quot;BUT&quot; The model &amp; serial numbers are on the back of the TV - It is mounted. My husband &amp; I am disabled &amp; my husband is a disabled Veteran. We can not remove that TV to get the model or Serial number.<br /> <br /> <br /> <br /> <br /> This procedure you keep requiring is really getting annoying. This is the second time for the same TV. We bought the TV brand new - It wasn't even a year old yet &amp; it went out on us. I sent everything you required of me. We had to go out &amp; purchase another TV until we got this replacement from you. I never even looked at the paperwork or I would have been really irate with Sharp TV. When it arrived it was mounted again. I now see that they sent me a refurbished TV to replace my new TV. <br /> <br /> <br /> <br /> <br /> Now we are having trouble again the this TV - you have the pictures of what the TV is doing now.<br /> <br /> <br /> <br /> <br /> I know we have a file with you with different case numbers. You need to look at all the paper work you have for me. You should have the model &amp; serial number because you sent it to us as a replacement for the new one. In less than 1.5 years two (2) TV's have gone out on us. What is the problem with Sharp????? Not only did it inconvenience us &amp; we had to get another TV until this one came back &amp; now we are having to do it all over again.<br /> <br /> <br /> <br /> <br /> I'm sorry but, this is very upsetting to us.<br /> <br /> I need to have this rectified by Sharp TV. This is not the way to handle customers that buy your products

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