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"I purchased a Kenmore Stainless Steel refrigerator in April, 2017. I've noticed that the freezer door has "pitted" and corrosion and rust all over. Also noticed that the freezer doors finish is different to the touch in comparison to the refrigerator door. Everything appeared to look good when it was delivered, but now I'm noticing these imperfections. A tech came to the house and agreed upon inspection that it is rust, but Sear is not going to do anything regarding the situation. He then gave me a number to call and said I should keep calling. I did, but was told that there is nothing they can do, and they gave me other numbers to call. I have called every number that was given to me and keep getting directed to another department within customer solutions. Sears and Kenmore say "sorry, it is cosmetic and we don't cover that.. I'm not asking for a new fridge, I am requesting them to just replace the freezer door. My fear is that this may spread. I was told I could PURCHASE another freeze door. I feel this is unacceptable. I really need help with Sear to make this wrong a right. Thanks!


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