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Original Comment I have contacted Ryobi customer service probably half a dozen times about an issue with a tool. Each representative tells me that my issue has been sent to the safety department so they can review the issue. As of now, that has been about ten weeks. They also assured me that the safety department gets to every claim in a VERY TIMELY MANNER!! I have also been told that once an issue goes to the safety department, it's out of customer services hands; they also say that they are not allowed to connect anyone to the safety department. I think that if it takes ten weeks or more to resolve a claim, they should triple the number of employees in customer service. My best lithium battery, a 4Ah, melted inside my drill. I have been in the middle of building a large shed this summer and have had to complete all the work with a couple of small older batteries. I also haven't been able to use my drill. I have many one+ tools. With this service though, I have been considering replacing my drill and all future tools with dewalt. Their customer service has to be better! It truly is a shame that loyalty to one brand of tools is rewarded with such horrible (no) service. There has to be someone out there that can help.

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