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Good morning,<br /> <br /> <br /> <br /> I stayed in your hotel Days Inn -Southington this past Saturday night, August 19th. My confirmation # through Booking.com was 75341985. The account . I was with three children.<br /> <br /> <br /> <br /> I was VERY unhappy with the visit. When we tried to check in - there was no one at the front desk. A women was outside talking on her cell phone, and she FINALLY came in to check us in after a few minutes. (I was told her name was Nyla). She proceeded to stay on the cell phone the entire time while checking us in. I asked for a larger room, however she said the entire hotel was booked. I paid the additional money to have a cot brought to the room for my son.<br /> <br /> <br /> <br /> When we got to the room, around 9:00PM, the room smelled like smoke and the walls were so thin that we heard everyone next door, including a crying baby. The outside of the refrigerator had dirty fingerprints all over it. The cot was brought and my son had to go back to the front desk FOUR TIMEs, because each component of the cot was sopping wet.<br /> <br /> <br /> <br /> At 2:00AM - two men tried to use their key to get into our room. When they couldn't, they came back down the hall a few minute s later with Nyla who proceeded to OPEN our door in the middle of the night!! We were TERRIFED - she asked if we had reservations and I said it was SHE who checked us in a few hours before (if she wasn't on the cell phone perhaps she would have remembered).<br /> <br /> <br /> <br /> After breakfast the next morning, our keys were deactivated when we tried to get back into the room to pack.<br /> <br /> <br /> <br /> I was travelling with three children, but even if I was alone, I would have hoped a chain such as yours would care more about the comfort and especially SAFETY of it's visitors...<br /> <br /> <br /> <br /> Wendy Alanko


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