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Original Comment My account had 4 people on my plan. In April 2017 when it was time to renew, I called AAA and canceled one person from my account. I made arrangements as usual to make monthly payments until it was paid in full. In Sept 2017, my son, who is not the person I canceled called AAA for service, because he locked keys in the car. He was told there was an 2 hr. wait. When he called back because no one ever came or called back, he was told that he was canceled from my plan. WHAT????? He was told he needed to start his own account at $70 and $15 signup fee, if he needed service. He did so and was then told he was going to be charged an extra $50 for same day usage. This is insane. I never canceled my son. I called customer service and spoke with Rina (EIN4186138). She stated that he could be refunded the $70 but not the $50, I informed her that it was not his fault nor mine that he was deleted from my account. I stated that I'm sure that there was a recording of the call. She stated that she would have someone research it and call me back in a couple of days. If that was the case he would be reimbursed. Well, she didn't call in a couple of days, she called back the next day and stated that the recording showed that I did cancel both my son and someone else. She stated that she could clearly hear it. I asked to hear the recording and then she started to hesitate and said it wasn't a recording but a transcript. She said it stated that " I am cancelling person A and person B, because HE no longer lives with me. She didn't say THEY no longer lives with me. I told her that I know that I didn't say that. I asked to speak to a manager and she stated that there was not one available. She would get back to me. I called customer service today Sept 14, 2017, and asked for a supervisor. The customer service rep asked why. I explained what had happened and she stated that she would find one for me. The supervisor never answered. The rep came back to the phone and stated that there was no way of hearing the recording from April, because they are only kept for 3 months. My question was then how did I get a call from Rina stating that I could be heard on the call. The rep stated she didn't know. I asked for AAA Corporate Office address and she gave me an address in Delaware. When I looked online, it clearly states that the Headquarters Office is in Heathrow, FL. This is insane my family have been with AAA for more than 30 years. My family has been with AAA since I stated driving in 1987. I have never had a problem with them. I would like someone other than customer service to contact me about this issue.

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