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Original Comment Purchased a E7.7 Elliptical on 10/29/15 $980 with the extended warranty. Towards the end of the first year I called for the annual maintenance to be done under the warranty. The tech broke a bolt off the shaft the upper shaft the arms swing on. The shaft is welded i place so a new upright assembly was sent out. The tech comes out again but can't get the upright off to replace it because the axle is seized. He leaves with a broken machine left in pieces. After some time a replacement machine was sent out. I was sent an SE 7i. Fast forward to February 17 this year, barely more than a year old, I was using the elliptical when the shaft that the arms pivot on sheared off and luckily I was not injured. Also it appeared the drive belt was wearing as there were shards of belt. under the machine. The belt was ordered at the same time.<br /> <br /> I called for warranty repair the same day. I described the problem and they sent parts to my home. When I got the parts I realized they weren't the right parts and called back again. The correct parts were shipped. The contractor, Integrity Fitness, could not come out until March 8th. He was very knowledgeable and professional but he ran into a snag, a bolt broke foo the axle that holds the upright assembly. I was told he would order the parts and have to come back out. Followed up with Integrity Fitness a few days later and the parts were not ordered and I called back and placed the order. Not all parts were sent some were back ordered. When a I called they said wouldn't be long. When I called back to check the status again they said they would would check with the vendor of the part. On March 23rd I got an email saying it will be another 30 days before they have the axle.<br /> <br /> Getting a service call scheduled with Integrity Fitness can take 2 or more weeks because they say they are very busy. This really isn't acceptable to take this much time to resolve the problem.

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