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Original Comment Had my 2005 BMW 325Ci convertible completely repainted with Premium Macco Paint job at the Fort Walton Beach Florida Macco. Car went in on May 5-21-18. Was told 8 to 10 days. I checked on vehicle status after 10 days and found it had just been painted. I reviewed it with the Shop Managger and observed trash in the clear coat over the entire surface. Additionally, the door dings on the right side quarter panel had not been repaired. I was told the would correct it. Another week goes by and I call to find out thay have not touched the vehicle. Then I get a call to say it is ready. When I look at the vehicle it still has the same trash in the clear coat and the quarter panel is not fixed. They said they will correct. Another week goes by and I call and the Manager tells me they were going to reshoot the clear coat. I was told it would be done by the next morning. I went to pick up the car and it was outside in the rain. I asked for a towel to dry it off so I could inspect the finish. The exact same defects are still there. The Manager said that was normal and he would not repair because I did not get the platinum package. Unbelievable. I contacted Macco Corporate but they said I would have to deal with the Local Franchisee. I took the car to another body shop and the said it would have to be completely stripped and repainted to fix the defects caused by Macco. My car actually looked better when I took it in then it did when I picked it up. I am working with my credit card company now but if this fails I have all the paper work ready to file a small claim in court.

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