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Original Comment DO NOT BUY ANYTHING FROM NORDICTRACK. I bought a commercial grade spin bike (S22i) thinking I was getting a quality bike and within the first two months my right pedal fell off. The crank was stripped. I called their ridiculously long customer service line and a new crank was ordered. It took about a month before the crank was received and installed. Not more than a few weeks later, I begin to hear a terrible grinding noise coming from where the cranks are. I called and asked NordicTrack if they could send the guy back out that installed the crank (thinking he did something while installing) and they said no. They determined (without any knowledge) it was the bearings. They also told me not to use the bike so I wouldn't cause further damage. They said they would order new bearings but none were in stock. It's been over a month and I still haven't received these bearings. So I contacted them AGAIN. Still not in stock and no idea when they'll be in. They wouldn't let me speak to a supervisor and told me I just had to continue to wait. I asked if they could send me a replacement bike and they said no. I can't believe I paid $2400 for a piece of trash spin bike that I can't even use. I have no choice but to now file a Consumer Complaint. I should have bought the Peloton.

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