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Original Comment Hughes net is the WORST in customer service and internet service. When I ordered the service I was told there would be NO problem in streaming movies and the speed was fast so we would not get kicked out of a programs due to slow responses. I ordered the service in March and started calling first of April complaining about the speed only was getting 3 mpbs sometimes it would go to a whole 5. After 3 days and countless hours on the phone I was referred to the engineering department. After several days of talking to them I was told the satellite we received our signal from was outdated and it would take a month to update. So the gave us credit for the next month. Month later I call asking if the updates were done because there was not much improvement. After hours of being transferred I finally found someone to tell me no they have not done the updates yet and they should finish in a week. They had the nerve to tell me to call back in a week and see if they were completed. I told them NO. I am not calling you to see if you have done your job. You need to call me and keep me updated. I told them then if the service was not better in a month a wanted a complete refund for equipment and every penny I spent on what they call internet. A month later and no phone call later I call again. After an hour and a half on the phone I was told the engineering department says there are issues with the satellite we receive our signal from. They then proceeded to tell me if I wanted to cancel I can and they would waive the cancellation fee. I became angry and told them I wanted a complete refund and they said it was out of their hands. I finally spoke to a supervisor (or that is what he claimed to be) and he said waiving the cancellation fee is all they could do. I demanded to talk to a manager and after this supervisor telling me I have talked to the person in charge I asked him if he had a boss. He never really answered me so I told me either give me your boss or I am contacting the corporate office and asked for the phone number. This idiot said I cannot give you that information it is against our policy. Really....you can find anything on the internet. I finally got them to agree refunding the amount they deducted for June and May but nothing on the equipment that we paid for up front. I will not recommend Hughes net to anyone. I still believe I should receive a complete refund for the equipment since I was told wrong and the advertising Hughesnet does is FALSE.

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