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So many complaints....how about a compliment to customer service. Your rep, Kenneth Ferbrache is a 5 karat diamond. Take care of this guy he knows how to handle a problem. After weeks of trying to resolve problems I encountered through Sears shipping of a treadmill ordered Nov 3rd I finally got it assembled Dec5th just to not have it operate properly, Sears is not doing Nordic Track good service.<br /> Kenneth at Nordic Track got the ball rolling to have it repaired.I was in the service business 40 years and it's not often you get lucky and find an employee that really cares about the customer He's a star.


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