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Original Comment My husband and I purchased a certified preowned suv from autonation sanford on 09/2019. The finance guy (lee) kept us busy with conversation. He asked us if we wanted the $2500 protection pk. We said no then a $300 oil change pk abd we said yes to that. So he did not show us pricing and part of it is our fault we did not ask him to show us. 4 days later i checked the bal on the loan and it was much higher than it should have been. We had been charged for $2500 pk we did not want. I WENT BACK TO AUTONATION CANCELED BOTH PKGS. There was no transparency, no I sorry this happened, no nothing. I was told i would have credit in 6 to 8 weeks. Fast forward to nov 11th went back to autonation saw (lee) again he told us it was in check writting and we would get credit in another week or so. Fastfoward again to 12/20 still no credit. Went back for 3rd time and a different finance guy gave me paperwork showing my credit from sept was never processed until we showed back up on nov 11. When we got home 12/20 just for kicks i checked the bank and finally got the $2500 credit but not $300 credit. We finally got the $300 credit JAN 02 2020. It took us over 3 months to get these credits. Things we did not want to begin with. On top of it we are seniors and my husband is disabled. That autonation SANFORD should be ashamed of it self. For some real under handed financing.

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