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Original Comment Good morning,<br /> <br /> I reached out to Budget Rental Car's Customer Service Department on 3/10/20 regarding confirmation #25951062US4. This was for rental pick-up on 4/10/20 and rental drop-off on 4/13/20 out of San Diego International Airport. This rental was tied to a work-related trip, and since my company canceled all travel due to the Coronavirus, I was required to cancel all trip-related affairs. I contacted Budget Rental Car's Customer Service Department on 3/10/20 to explain the situation and assume that I would have no problem getting a refund since 1. only booked the day before prior to attempting to cancel, 2. there were extenuating circumstances surrounding the Coronavirus, and 3. I was still a month away from picking up the rental car. Not only did the Customer Service Representative give me attitude by saying that travel was only limited in certain areas (implying that I should still be able go on my trip), the Manager also had no other options for me and was not understanding of the situation. While I know this trip is going to get rescheduled, I am currently uncertain of the travel dates at this time. In the meantime, I am stuck with a rental car booking that I don't currently need because you company is not considerate at ALL of pandemics such as the Coronavirus and trip cancelations that are completely out of my control. My only options were to 1. Pay a $50 cancelation fee for something that I had no control over or 2. Reschedule to a date in the future. There was no option for me to accept a voucher of some kind to use in the future, so I ended up just rescheduling for some random date in the future to avoid paying a $50 cancelation fee.<br /> <br /> The way this matter was handled was LUDICROUS, and I will NEVER book with your company again. Budget Rental Car is not being considerate of a national crisis at all and is taking advantage of the situation by not being understanding and forgiving of people's extenuating circumstances. I encourage your company to put a plan in place so that other people like myself don't have to go through this in the future, and I am extremely upset at how this was handled. Again, I will not be using Budget Rental Car for the foreseeable future. <br /> <br /> Regards,<br /> <br /> Staci Damato

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