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Original Comment My wife called customer service today 4/5/19, the representative was absolutely no help and extremely rude. We had a concern with our 10k oven, with the error message displayed in the screen. The guy told her it's a common problem and to take off a panel and jiggle the wires. WOW. She also mentioned how hot it gets behind the oven and we were suppose to receive info via email with acceptable temp ranges for behind the oven. She explained to him that we have not received the info and he proceeded to remind her that we are in a pandemic and basically it not a concern to the company. So with that, I guess our fire hazard concerns are of no importance to the company. If I were in charge of customer service this representative would not have a job long. A company that sells 10, 20k appliances should be hiring representatives that take better care of their clientele.

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