Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I called Citi bank last month and let them know I was unemployed due to COVID-19 last month. They let me know they had nothing in place to help customers affected by COVID-19. They told me to call back after 3 days. Keep in mind I called them before payment was due. They still added a late fee, charged me the amount. I spoke to someone 3 days after I missed the payment after I already told them I would. Still nothing implemented for customers affected by COVID-19. I finally spoke to someone 4 days ago, they said they just finally have something in place. They can't help with the missed payment. They said it's due. I let them know I can't pay that and that I already informed them about that before it was due. I am honestly disappointed in this bank. This has affected me greatly. You guys are no help! You waited till people would miss their payments and charged late fees. Now that you have something in place you guys can't help for month of March?! This is ridiculous and it's a smart way of ripping people off. This disease has been affecting people before March. I regret opening a card with your company! Worst Credit Card company to deal with!

Feedback

Your Name

Your Email

Verification