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Original Comment Purchased a $200 carpet cleaner only to find 2 years later its broke. I have barely used this thing only on a few area rugs in my home as the home is mostly wood floors. I purchased my model for the features it had. I am not being told that the most comparable model is a lower end model with out my features. I asked for monetary reimbursement and was told Hoover doesn't do this. Since they had me cut the power cord, i cant take it to have it serviced elsewhere I am being told I have to accept the lower model or nothing. This is my first Hoover purchase and will never purchase again. I have had Bisell and never had this problem before. I spoke to a supervisor who was helpless as well. This is not my fault that Hoover doesn't make my model any longer, but I do expect as warranty states comparable or better. Well there is no comparable so why is the lower model being sent? Horrible customer service.

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