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Original Comment Worst company to deal with. Absolutely horrible. I wish they would close down that's how much they suck.<br /> Price match is a joke, they say no to everything.<br /> NOW DURING THIS COVID 19 PANDEMIC they're refusing to give me a refund EVEN THOUGH it clearly says on their site that non refundable bookings can get a refund. I called 3 times and spoke to some &quot;supervisor&quot; NAMED REN. absolutely useless. The way she spoke to me was not professional. There was no conflict resolution NOTHING. <br /> None of the reps seemed to know where the page was or what it said!! Like are you kidding. <br /> I have warned my family and friends not to use hotels.com and will continue to do so. A company and their employees will be judged on how they behave and respond during this pandemic. And hotels.com has acted veRY poorly. I DONT WANT A VOUCHER!!!!!! I do not want to come back to your site !!!! I will not be giving you more business!!!

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