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Original Comment I have been a customer for several years. I recently ordered a Doro phone for my husband. The first phone froze up all the time. I contacted your company and they told me how to fix it. But said if it continues to freeze send it back and they would replace it. I failed to mention it had a leaf or something in the front.(I thought it was a new thing). They sent me a replacement Doro and it started freezing up also. So I called and reported that and decided to order an iPhone 7. Then I receive the first phone back stating that I had damaged it and they put the charge on my bill. I tried to explain that I did not damage it, but due to the fact I didn't mention the oddness on the first phone it was my fault. I am going to return all the phones back to you and cancel my service unless you credit my account for the first Doro. This has been a frustrating experience for a senior citizen. I feel like I am being treated like a criminal. Your phones are defective. Please reply.

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