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Original Comment I too would like to register a complaint with you regarding the HORRIBLE service on Mother's Day!!! I will say I am not surprised because the red lobster in Monroeville PA was terrible before the pandemic. I will say I was truly disappointed to say the least. The fact that you had a selected menu and not your full menu proves to me that you were not able to give the customers what they wanted. The 1 lady was trying to do her best with over 300 orders for the day and only 11 cooks. EVERYONE KNOWS MOTHER'S DAY IS GOING TOO BE PACKED WITHOUT A PANDEMIC!!! I only waited the 3 hours for my food because it was my husband's birthday dinner and you already had my money. I was not waiting 7-10 business days for my money. Yes it was so bad still at 6pm because one customer said she just ordered shrimp Alfredo again from the limited menu and was told her order would be ready at 7:15. The employee who was bringing out orders and cancelling them by the name of JESSICA was AWESOME and should be REWARDED with A RAISE and FREE FOOD AND DRINKS FOR THE REST OF HER LIFE. I will NEVER EVER EVER patronize your establishment as long as I live. I love seafood but never loved yours. As a corporation I highly recommended that you take a page from the OLIVE GARDEN..They only allow so many orders per hour each day once that number is met the website shuts down. They have at least 5-7 people in the parking lot directing traffic and running to get orders!!! I loved them before the pandemic and NOW I really enjoy them and love them and they will FOREVER be the restaurant of my choice. <br /> I will only speak positivity about your one Employee named JESSICA!!!<br /> I don't blame her at all or anyone working that day. I BLAME THE SENIOR LEADERSHIP FOR ALL THE CHAOS THAT TOOK PLACE YESTERDAY!!!

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